34159 Gill
MIS 34159
Healthcare Systems Operations
1
Course Syllabus
Healthcare Systems Operations
MIS 34159
College of Business Administration; Management and
Information Systems
Spring 2015
Course Information
Instructor: Dr. Annette “Bonni” Gill, CRNA
agill11@kent.edu
(330) 998-4350
Required Text: Health Care Operations Management: A Quantitative Approach
to Business and Logistics, Longabeer, R.A. (2008). Jones & Bartlett Publishers. ISBN
10-0-7637-5051-4.
Course Information: Healthcare Systems Operations is a 15-week course
delivered entirely online from January 12, 2015 through May 8, 2015.
Course Requirements: Healthcare Systems Operations is delivered entirely
online; each student will need:
Course textbook
Internet access
Access to Blackboard, the online learning forum (http://learn.kent.edu)
Course Overview: This course explores opportunities for the analysis,
management and improvement of healthcare systems operations.
Course Objectives: at the conclusion of the semester students will be able to
1) understand the role of supply chains in healthcare operations
2) identify data and statistical tools that facilitate operations managem ent and
improve decision-making in the healthcare industry
3) understand the impact of quality control and improvement in healthcare
operations
4) understand the impact of lean systems and professional relationships on
healthcare quality and efficiency MIS 34159
Healthcare Systems Operations
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Course Policies
Discussion Board (DB): All students are expected to be engaged and active
participants in the online learning community. Each of you bring to the online learning
environment a very unique background, education, skill set and perspective on healthcare
that if shared can be beneficial to every other member of the online community.
Discussion board will be the “class participation” forum. Each week will begin with the
posting of new DB questions. Each student should make an initial response (s) to all DB
question(s) by Wednesday at 5:00 PM. In addition each student should post two peer
responses by Friday at 5:00 PM. Discussion Board grades are determined based on
content and participation Discussion Board closes each week on Saturday at 5:00 PM
Late Work: Please pay close attention to assignment due dates. There will be no
make up assignments. Assignments will not be accepted after the scheduled due date
unless there is a compelling reason and prior instructor approval. Group project should
be handed in by the due date even if a group member fails to deliver his/her portion of the
project.
Online Grading: Points earned for assignments, tests and DB will be posted to
Blackboard. Students can access individual grades by clicking on the “My Grades” tab
from the navigation bar located down the left side of the screen. Grades will be updated
within a week of assignment completion.
Course Grades: Grades for Healthcare Systems Operations will be based on a
1000-point grading system. Points are earned (not given) by active participation in 14
weeks of DB (40% or 400 points), completion of four online unit tests (40% or 400
points) and completion of the comprehensive final exam (20% or 200 points).
Points Earned Letter Grade
900-1000 A
800-899 B
700-799 C
600-699 D
< 600 F
Students who withdraw after 3/22/2015 W
Points are earned not given; therefore, there will be NO ROUNDING OF GRADES! MIS 34159
Healthcare Systems Operations
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University Policies
Course Enrollment: Students have the responsibility to ensure they are properly
enrolled in classes. You are advised to review your official class schedule (using Student
Tools on FlashLine) during the first two week of the semester to ensure you are properly
enrolled in this class and section. Should you find an error in your class schedule, you
have until Sunday, January 25, 2015 to correct the error. If registration errors are not
corrected by this date and you continue to attend and participate in classes for which you
are not officially enrolled you are advised now that you will not receive a grade at the
conclusion of the semester for any class in which you are not properly registered.
Course Withdrawal: The last date to withdraw from any course that meets for
the full semester is Sunday, March 22, 2015. Students who withdraw after this date will
receive a grade of W.
Students with Disabilities: University policy 3342-3-01.3 requires that
students with disabilities be provided reasonable accommodations to ensure their equal
access to course content. If you have a documented disability and require
accommodations, please contact the instructor at the beginning of the semester to make
arrangements for necessary classroom adjustments. Please note, you must verify your
eligibility for these accommodations through Student Accessibility Services (contact
330-672-3391 or visit http://www.kent.edu/sas/index/cfm)
Academic Honesty: Cheating means to misrepresent the source, nature or other
conditions of your academic work (e.g. tests, papers, projects, assignments) so as to get
underserved credit. In addition, it is considered to be cheating when one cooperates with
someone else in any such misrepresentation. The use of the intellectual property of
others without giving them appropriate credit is a serious academic offense. It is the
University’s policy that cheating or plagiarism result in receiving a failing grade for the
work or course. Repeat offenses result in dismissal from the University. MIS 34159
Healthcare Systems Operations
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Course Content and Schedule
Week Date Reading Assignment Discussion Board
1 January 12-17 Chapter 1: Healthcare
Operations
Management
Healthcare Operations Mgt
goals
roles and responsibilities
Management systems and
decision-making
2 January 19-24 Chapter 2: Healthcare
as a Business
Business Operations Mgr,
Hospital classifications
Teaching hospitals
Sources of reimbursement
HCAHPS
3 January 26-31 Chapter 3: Healthcare
Finance for the
Operations Manager
Sources of financial data
Reimbursement challenges
Retrospective vs prospective
payment
Financial statements and
working capital
4 February 2-7 Chapter 4: Process and
Quality Improvement
Unit I Test: Chapters 1-4
Due by 02/07/15 @ 5 PM
5 February 9-14 Chapter 5: Optimizing
Patient and Process
Flows
Bottlenecks
Forecasting
Capacity & Demand
Tracking Systems
Bar Codes and RFDI
6 February 16-24 Chapter 6: Productivity
and Performance
Management
Productivity
Tracking
Staffing Models
Scorecards
7 February 23-28 Chapter 7: Project and
Change Management
Project management and
project success
Project tools
Role of management
engineers
8 March 2-7 Chapter 8: Planning
for Operational
Excellence
Unit II Test: Chapters 5-8
Due by 03/07/15 @ 5 PM
9 March 9-14 Chapter 9: Return on
Investment Models
ROI in healthcare
Cost-benefit analysis
Calculation of ROI
10 March 16-21 Chapter 10: Supply
Chain Management
Strategy
Supply Chain Management
definition
role in health care MIS 34159
Healthcare Systems Operations
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Course Content and Schedule
11 March 23-29 SPRING BREAK!!!!!!!!!
12 March 30-
April 4
Chapter 11: Purchasing
& Materials Management
Chapter 12: Inventory
Management &
Accounting
Unit III Test: Chapters 9-12
Due by 04/04/15 @ 5 PM
13 April 6-11 Chapter 13: Classifying
& Managing Products
Chapter 14: Supply
Chain Collaboration
Data classification systems
Items
Hospital resource systems
Forecasting for new purchases
Collaboration
Sales and operations planning
Collaborative planning
14 April 13-18 Chapter 15:
Pharmaceutical
Operations Management
Pharmacy
definition
roles
National drug codes
Pharmacy administration
15 April 20-25 Chapter 16: The Future
of Operations
Management
Unit IV Test: Chapters 13-16
Due by 04/25/2015 @ 5 PM
16 May 4-10 ***Comprehensive Final Exam: Chapters 1-16
Due by 05/08/2015 by 5 PM*** MIS 34159
Healthcare Systems Operations
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Required Text MIS 34159
Healthcare Systems Operations
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